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BAKO Assistant Leader

A BAKO Tea House Assistant Leader leads the team to consistently deliver great hospitality and tea experiences, while ensuring accountability for tea house  standards and business goals.


The Assistant Leader supports the Tea House Leader in managing ordering, inventory levels, and workflow to optimize the financial and operational success of the tea house. They are also invested in the training and development of their teammates and support a strong learning environment in the cafe, focusing on hospitality, product quality, and team development. To put it succinctly - they help bring out the best in their Team, their Guests, and their Business. 


Our Assistant Leaders inspire our teams by living out our Guiding Principles—Welcome and Care for All, Raise the Bar, Build for Tomorrow, Simplify and Go, Grow Together—every day. They invite our team members, vendors, and guests to create community through BAKO TEA HOUSE drinks.

Image by Jocelyn Morales

You are

  • A leader who loves coaching others and is patient and adaptive in helping learners of different styles and backgrounds succeed

  • Someone who raises the bar and sets a high standard for themselves and others

  • A superb communicator who imparts information effectively and delivers constructive feedback in a way that is effective and kind

  • Someone who demonstrates sound judgment and decision-making skills; faces difficult situations with an open and positive attitude toward problem solving

  • A collaborator who knows what obstacles to remove to simplify processes and get work accomplished; you stay nimble, communicate clearly, and show a bias towards action

  • Dedicated to your team and your guests—you understand and value empathy and use it to guide interactions on and off the job

  • Eligible to work in the United States and 18 years of age or older

You will

  • Partner closely with the BAKO Leader to launch and drive all tea house and company initiatives 

  • Support all training, learning, and development activities for new and current team members 

  • Partner with BAKO Leader to review financial reporting, identifying and driving changes needed to improve financial performance and business sustainability

  • Place orders to keep optimal inventory levels of tea, culinary items, and other supplies, ensuring that we are always able to meet the requests of our guests while minimizing waste

  • Communicate our company values for a sustainable future to team members and inspire them to help BAKO TEA HOUSE achieve our company-wide goals 

  • Lead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to BAKO standards

  • Guide completion of operational tasks and adherence to BAKO standards and safety guidelines

  • Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality

  • Prepare delicious beverages and food to quality standards

  • Promote a safe and respectful working environment

  • Uphold and follow all health, food safety, and safety guidelines

Image by Evie S.
Image by Drew Jemmett

You have

  • 1 year working in a leadership role or experience leading a team, with a strong preference for tea, food, and beverage

  • Completed BAKO’s Barista Essentials training and validation program or will complete it within 90 days post-hire 

  • Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post-hire 

  • Familiarity with online collaboration and organization tools including Google Docs

  • A flexible schedule and are available to work mornings, evenings, weekends and holidays

  • Ability to speak mandarin is a plus

Grow With Us

Our Assistant Leader position is a dynamic one! 

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